Frequently Asked Questions
Answers to the questions customers ask Jim most. If yours isn’t here, call (714) 906-6193
Jim works from a home office in Huntington Beach. It isn’t a retail storefront, but you’re welcome to stop by during business hours to drop off a computer. No appointment needed. See the Contact page for the address and hours.
Three ways: Jim comes to you, you stop by and drop your computer off, or Jim helps remotely. Call and describe the problem, and he’ll tell you which fits best.
Huntington Beach and nearby Orange County communities for on-site visits. See the Service Area page for the full list. Remote support isn’t limited by location.
Over 40 years.
No. Jim works on computers, laptops, and related IT support.
Yes. Jim repairs MacBooks and iMacs, PS5, Xbox, and Nintendo Switch consoles, and gaming computers.
It depends on the problem. You’re told the cost before any work begins.
If Jim can’t fix the problem, you don’t pay for the repair.
Yes. Same-day appointments are available.
Yes. Jim’s warranty covers technical and built-in function problems, meaning something inside that isn’t working the way it should. It doesn’t cover physical damage or damage caused by the customer.
Usually, yes. Jim finds the cause first, which could be too many startup programs, an aging hard drive, low memory, a virus, or dust and overheating. Then he fixes it, often with a cleanup, an SSD upgrade, or more memory. If the cause is software, it can often be done remotely.
Jim helps you get back into your own accounts and fixes sign-in errors on Windows and on email like Outlook, Gmail, and Yahoo. He can’t bypass security on accounts that aren’t yours.
It’s very likely a scam. Don’t call the number or click anything in it. Turn the computer off if you can, then call Jim.
Often, depending on the damage. Stop using the drive and call before trying any repair tools yourself, so your files have the best chance.
Yes. Jim sets up automatic backups to an external drive, network storage, or the cloud, so a failed drive doesn’t mean lost files.
Jim uses TeamViewer. You start the session by sharing a code with him, and you can end it at any time.
No. Software problems usually can be. Hardware problems, like a failing drive or overheating, need hands-on work.
Yes. Jim sells tested refurbished Dell and HP laptops and desktops, plus SSDs, memory, routers, Synology network storage, monitors, and other parts. Call for current stock and pricing. Pick up at his Huntington Beach home office, or have it delivered on-site.
Yes. Jim builds custom desktop PCs for home, office, and gaming.
Yes. Jim rents computers and laptops for $20 for 24 hours, for emergencies or while yours is being repaired.
Yes. Jim provides ongoing IT support for small businesses, including setup, networking, backups, email, and troubleshooting.
Yes. Jim offers monthly retainer and maintenance plans. Call to talk about what would fit.
Need Help?
Call or text (714) 906-6193
Huntington Beach · Costa Mesa · Fountain Valley · Westminster · Newport Beach · Garden Grove · Seal Beach · Anaheim · Santa Ana
Remote support available wherever you are.
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